Zaful Promo Codes Updated For September 2021:
Zaful is an online fashion retail brand that is based in Shenzhen, China. It is owned by Hong Kong-based Wiseon E-Commerce LTD. Zaful was established in 2007. Although many people know it as a women’s fashion brand because of its propensity to share the latest trends and news in women’s clothing, it also has a men’s fashion line. Zaful offers a variety of hip fashion items ranging from dresses, swimwear, tops, shoes, activewear, to other accessories.
Regardless of it being an online retailer throughout its existence, it wasn’t until recently that Zaful started to market itself aggressively on Social media. This strategy has borne fruits because since it integrated digital marketing into its marketing strategy, the company has grown its online presence multiple-fold.
Through partnerships with influential people, Zaful has created an online community of like-minded individuals who discuss fashion trends and help market its products to new customers.
How to use Coupon Codes
Zaful offers a couple of discounts to their customers. There are promo codes available to subsidize your shopping experience. These codes are, however, not used to subsidize shipping costs and they must be valid to go through.
To use your coupon code, follow these steps:
Step 1: Find the product you want to buy. Once you verify all the details about it, click the conspicuously placed “Add to Bag” button. You can purchase as many items as you wish before you checkout.
Step 2: Go to the shopping bag icon at the top right corner of the screen. Hover over the icon and select “View Bag/Checkout.”
Step 3: In the Checkout page, there is a section to the right where you will find the total cost of the products you just selected. There is a text box around the area where you will enter your promo code. You can only use one promo code per order.
How to Connect with Zaful
Zaful has an interactive “Contact Us” page where you can settle your complaints. To reach the customer care department directly, call them using the number +1 202 318 2613 if you are a US or Canadian Citizen. If you belong to any other country, you can call the same number (+1 202 318 2613) as long as you speak English. Other ways of contacting customer support:
(The caveat is that you must create an account with Zaful to use these options):
- Facebook Messenger: An easy way to reach them if you have a Facebook account.
- Live Chat: They are available to chat 24/7
- Submit a Ticket: Send them an email and they respond within 24 hours. Alternatively, you can email them using the address firstname.lastname@example.org
Zaful has a solid presence on Social Media. You can interact with them on Facebook, Twitter, Instagram, Tumblr, Pinterest, and SnapChat. They post videos on their Youtube channel regularly. They also have a blog.
Zaful has an app that is available for both Android and iPhone/iPad users. Downloading the app opens up a convenient way to interact with them and comes with a coupon.
You can return items that you feel dissatisfied about for a refund. They also exchange items if all terms are met. To return or exchange a product:
- You need to contact the customer care department within 30 days using any of the methods discussed above. The recommended way is via email/support ticket.
- Describe your concern in detail: wrong item, wrong size, defective product, or damaged item.
- You will need your order number and SKU product number. They may also request you to take clear pictures or videos of the defective item.
Once you make your request, the company will determine whether it is valid. If a defect or shipping mishap is the company’s fault and they sent you the wrong item or size, they will issue you with a refund of both the price and the shipping cost. They will give you an RMA form and the return address to send the item to.
If your current predicament is your responsibility but the product is in good condition, i.e.
- Item looks new
- Item is unworn
- Item is unwashed
- Item is in the original packaging with all the tags
You qualify for a refund or exchange as long as you pay the shipping costs. Ensure that you have your RMA form.
You cannot return underwear, lingerie, beauty items, or discounted items unless they were part of a wrong order.